Last month we told you about the dog daycare and training business that's closing its doors in Howland due to a years long battle with neighbors. The owner of the business in the midst of the transition spoke on the issue for the first time.

"We've rethought the configuration of everything throughout the building multiple times as we were trying to work through it and it's just not something we were ever going to make them happy with.", said Katie Costello, owner of Canine Campus Bed & Biscuit Inn in Howland.

It's a bridge she never thought she'd have to cross.

"What we tried to accomplish here we accomplished for four years.", Costello said with a sigh, reflecting on the time put into the facility.

Current clients are only left with the option to board their dogs 11 miles away at Costello's Hubbard location, or having to turn elsewhere.

"We've created a culture here that isn't available anywhere else in this area and I'm sad for the loss of that but I can't say I'm sad to never have to deal with this again either.", she added.

Costello leases the building which was constructed with dogs in mind. She believes neighbors getting accustomed to pandemic life spoiled them.

"The building shut down about a year before Covid and then it was shut down during Covid so they had years of not hearing any dogs. That's why I think all those complaints started coming in at that point."

Over the life of this location the business owner tells 21 News that she's given neighbors her number in the case of any complaints, where she could then check the cameras immediately.

"At least 80-percent of the time, there weren't even dogs outside when the complaints came in.", said Costello.

A 21 News crew observed that the outdoor, fenced-in area is approximately more than a football field from where the disgruntled neighbors live. 

21 News reached out to Thomas Nader, the attorney representing these neighbors was unavailable for comment.