The Food and Drug Administration has announced the recall of a moisturizing cream due to the possible presence of bacteria.

Kao USA has recalled some of its Jergens Ultra Healing Moisturizer 3 oz and 10 oz due to the possible presence of Pluralibacter gergoviae.

The company says the bacteria typically poses little medical risk to healthy people. However, people who have certain health problems such as weakened immune systems may be more susceptible to infections.

Consumers are advised to discontinue the use of the recalled lotion specified below as a precautionary measure.

 Kao USA Inc. issued a voluntary recall of the affected product by removing the product in question from warehouses and says it is working with retailers to ensure the product is removed from store shelves, and to notify consumers.

The amount of recalled product is limited to two sizes offered for Jergens Ultra Healing Moisturizer. Only specific lots of the 3 oz and 10 oz sizes are affected.

IDENTIFYING THE AFFECTED PRODUCTS

Jergens® Ultra Healing Moisturizer, manufactured between October 1, 2021, and October 18, 2021, could be impacted.

The affected lot codes for the 3 oz size (UPC 019100109971 for single bottles and 019100267114 for pack of 3) can be found on the back of the bottle printed in black ink and begin with the prefix "ZU":

  • ZU712851
  • ZU712871
  • ZU712911
  • ZU722881
  • ZU712861
  • ZU712881
  • ZU722851           

The affected lot codes for the 10 oz size (UPC 019100109988) can be found on the bottom of the bottle printed in black ink and begin with the prefix "ZU":

  • ZU722741
  • ZU722781
  • ZU732791
  • ZU732811
  • ZU722771
  • ZU732781
  • ZU732801
  • ZU732821

Anyone who has the product from a recalled lot should call the Kao USA Inc. Consumer Care Center for a free product coupon at the following number: 1.800.742.8798 or send an email to: [email protected]. (Hours of operation: Monday - Friday, 9 AM - 5 PM US ET) A postage-paid label and plastic bag will be sent to consumers via mail to easily return the product.