Ohio Turnpike asks drivers to weigh in on possible changes
The Ohio Turnpike is looking to modernize their toll booths, and they want the public's opinion.
The Ohio Turnpike is looking to modernize their toll booths, and they want the public's opinion.
The Ohio Turnpike 2016 Customer Survey takes approximately five minutes to complete, and participants may choose to enter into a drawing to win one of five $100 American Express gift cards.
The commission wants to know if drivers think the toll booths should have gates, if all tolling should be electronic, and if customers are willing to pay more for tolls to help modernize the system.
The survey also asks customers to rate their current experiences, and choose between four different toll options: paying with cash or credit card at a toll booth, using an E-Z Pass, using a license plate reader, or paying later.
The Ohio Turnpike's current toll collection system is nearing the end of its useful life and these are just a few of the questions being asked about the turnpike's toll collection system and customer service experience.
"As part of our strategic planning, we want to hear from our customers and stakeholders," said Ohio Turnpike Executive Director Randy Cole. "All options for future toll and customer service operations will be explored as we consider cost, customer preference, safety and ease of payment."
Jacobs Engineering Group Inc. of Cincinnati, a strategic planning consultant, will compile the data, prepare a report of existing operations and infrastructure conditions and research the toll industry's best practices to present a list of recommended alternatives.
The Jacobs Group also will conduct a comprehensive cost/benefit analysis for each of the recommended alternatives for toll collection systems and customer service centers. Ultimately, the Jacobs Group also will assist Turnpike management in preparing a final recommendation to the Ohio Turnpike and Infrastructure Commission in late 2016 or early 2017.
